Improving Buy-In to IM Policies - June 17th - Free meeting via zoom


June 17, 2021
12:00 PM PDT - 1:00 PM PDT
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Improving Buy-In to IM Policies   

Join us for a FREE meeting via Zoom on June 17, 2021 at Noon.   Meeting is pre-approved for 1 CEU for both the IGP and AIIM's CIP certications.

Most people associate IM policies with notions like requirements and restrictions. Those connotations are unfortunate because that’s not what writing rules is about. Written properly, rules are primarily about getting clarity and about target setting. No matter what the field — IM, IT, Security — rules are about helping people do the right thing.

In many offices, Information Management (IM) policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Adults bristle at disrespectfully worded statements, making compliance a battle. The reality is that the policy writers wanted to sound strict rather than disrespectful, but they paid more attention to the content than to the tone of voice. Ultimately, the tension created by poorly written policies has a palpable impact on employee morale.  In this session, you will learn how you might improve the conversation dynamic.


  1. Policies and compliance done right are a collaborative effort, not a power struggle.
  2. The wording of an organization's policies can unintentionally reveal its internal problems.

We need to change the rule-making dynamic from Parent–Child to Adult–Adult, so that IM Specialists are seen as experts rather than enforcers. 

The session is fully interactive, and uses the full chat feature/participant feature.

Speaker Bio: Lewis S Eisen, JD CIP CVP, 

Lewis S. Eisen, B.A., J.D., C.I.P.,  combines his legal background with his knowledge of policy writing to bring a clear, defensible approach to writing administrative policies, directives, and guidelines. He obtained a law degree at the University of Toronto and practiced law in the same city for a few years. In 1986 he moved into the area of law office technology management, a field still in its infancy at the time. He worked with a variety of profit and nonprofit organizations, gaining extensive experience in the corporate support function. Between 2001 and 2017 he worked for the Government of Canada, spending the last several years specializing in developing administrative policies, mostly for the information management support function. He has written several books and dozens of articles for journals and newspapers, and speaks frequently at venues across the United States and Canada. Lewis has worked with people and organizations that want to provide high-quality skills training to their employees, members, or customers. Lewis’s Perfect Policies™ approach has been adopted by groups in organizations across the US, Canada, and the UK.

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